FAQs
General Questions
Do you provide free quotations?
Yes. We provide free, no-obligation quotations for all of our services, including storage, house clearance, end of tenancy cleaning, deep cleaning and moving home support. Depending on the service, we may provide a quote from photographs or videos, or arrange a convenient visit to assess the work in person. Once we’ve assessed your requirements, we’ll provide a clear, fixed quotation with no hidden charges.
Which areas do you cover?
We primarily cover Hertfordshire, including St Albans, Harpenden, Hemel Hempstead, Redbourn, Wheathampstead, Radlett, Berkhamsted, Welwyn Garden City, Hatfield, Hitchin and surrounding areas. If you’re unsure whether we cover your location, simply get in touch and we’ll be happy to help.
How quickly can you book me in?
We always try to accommodate urgent requests where possible. Depending on availability, we can often attend within a few days, and sometimes even sooner. If you have a tight deadline - such as an end of tenancy, property sale or completion date - let us know and we’ll do our best to help.
Do you charge VAT?
Yes. ClearSpace Home Solutions Ltd is VAT registered. All quotations clearly show whether VAT is included, so you’ll always know exactly what you’re paying before any work begins.
Storage FAQs
How much does self storage cost?
Storage prices depend on how much space you need and how long you’d like to store your belongings. Our indoor storage units offer a secure, flexible solution for furniture, household items, business stock and personal possessions. We also regularly run introductory offers, making storage even more affordable for new customers. See our storage pricing page for more information.
What size storage unit do I need?
The right size depends on what you’re storing. A small unit may be suitable for boxes and personal belongings, while larger amounts of furniture may require multiple storage units. If you’re unsure, simply tell us what you’d like to store and we’ll recommend the most suitable option.
Is your storage secure?
Yes. Our storage facility is located inside a secure warehouse with restricted access. Your belongings remain protected from the weather and are stored safely until you need them again.
Can I access my belongings whenever I want?
Access is available by appointment. This allows us to safely retrieve your storage container and ensure everything is ready when you arrive.
Can you collect my belongings and put them into storage?
Absolutely. We can collect furniture, boxes and household items directly from your property and transport them safely into storage, saving you the hassle of hiring a van yourself.
What can I store?
You can store furniture, clothing, household goods, business stock, archived documents, seasonal items, sports equipment and much more. If you’re unsure about a particular item, simply ask.
What can’t be stored?
For safety reasons, hazardous materials, flammable liquids, explosives, illegal goods, live plants, animals and perishable food cannot be stored. If you’re unsure whether an item is suitable, please contact us before moving it into storage.
End of Tenancy Cleaning FAQs
What is included in an end of tenancy clean?
Our end of tenancy cleaning is a comprehensive deep clean of the property. Kitchens, bathrooms, appliances, cupboards, skirting boards, internal windows, flooring and high-touch areas are thoroughly cleaned to help prepare the property for new tenants or inspection.
Do you clean ovens?
Yes. Professional oven cleaning can be included as part of your end of tenancy clean, helping restore the appliance to the best possible condition.
How long does an end of tenancy clean take?
The time required depends on the property’s size and condition. A one-bedroom flat may take several hours, while larger family homes can take a full day or more.
Is your service suitable for landlords?
Absolutely. We regularly work with landlords, letting agents and property managers preparing properties between tenancies. Please visit our landlord services page for more information.
Deep Cleaning FAQs
What’s the difference between a deep clean and a regular clean?
A regular clean focuses on routine maintenance, whereas a deep clean tackles the areas that are often missed. This includes inside cupboards, behind appliances, skirting boards, light switches, doors, frames and other hard-to-reach areas, leaving the property feeling fresh and hygienic.
When should I book a deep clean?
Deep cleaning is ideal before moving into a property, after building work, following illness, before welcoming guests, before welcoming a new baby, or whenever your home needs a complete refresh.
Can you deep clean before I move into a new house?
Yes. Many customers book us before moving in so they can start life in a thoroughly cleaned property before unpacking.
Do you bring your own cleaning products?
Yes. We bring professional cleaning products and equipment, so you don’t need to provide anything.
House Clearance FAQs
How much does a house clearance cost?
Every property is different, so prices vary depending on the size of the property, the volume of items and any specialist requirements. We provide free quotations and always aim to recycle or donate suitable items wherever possible.
Do you clear lofts, garages and sheds?
Yes. We clear all areas of a property, including lofts, garages, sheds, outbuildings, basements and gardens.
What happens to reusable furniture?
Where possible, we aim to donate suitable furniture and household items to charities or people in need, helping reduce landfill and giving unwanted items a second life.
Can you clear probate properties?
Yes. We regularly assist families, solicitors and executors with probate house clearances, providing a respectful, professional service during what can be a difficult time.
Do I need to be present?
Not necessarily. Many customers provide access via an estate agent, neighbour or key safe. We can also send before and after photographs for complete peace of mind.
Moving Home Support FAQs
Can you help me pack?
Yes. We can help pack belongings safely using quality packing materials, making your move easier and reducing the risk of damage.
Can I combine storage with your moving services?
Yes. Many customers use our storage service while waiting for completion dates, carrying out renovations or downsizing. We can collect your belongings, store them securely and redeliver them when you’re ready.
Can you dismantle and reassemble furniture?
Yes. We can dismantle larger furniture where required and reassemble it at your new property if requested.
